Airbnb

3 months ago

Community Support Forecasting and Demand Planning Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Seasoned forecasting and demand planning professional driving multi-channel contact center capacity for Airbnb's Global Operations. Build and maintain statistical models, forecast across channels, partner with Analytics/Data teams, and present actionable insights to senior leadership to optimize service levels and costs in a fast-paced, remote-friendly environment.

Location: United States

Workplace: Remote

Job Function: Product Management

Key Responsibilities

•Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
•Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
•Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
•Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
•Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats to senior leadership.

Pay and Benefits

Salary: USD 168,000 - 210,000 annually

Key Requirements

•10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
•Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
•Strong foundation in probability, statistics, and optimization.
•Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
•Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.

Experience:10+ yearsContact centerGlobal operations

Education:Bachelor's

Skills:CommunicationStakeholder managementPresentationProblem-solving

Languages:English

Tech Stack:SQLPythonTableauExcelNICEVerintAspectAnaplanARIMAExponential smoothing

Company Brief

Airbnb

Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Airbnb

3 months ago

Community Support Forecasting and Demand Planning Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Job Function: Product Management

Key Responsibilities

•Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
•Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
•Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
•Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
•Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats to senior leadership.

Pay and Benefits

Salary: USD 168,000 - 210,000 annually

Key Requirements

•10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
•Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
•Strong foundation in probability, statistics, and optimization.
•Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
•Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.

Experience:10+ yearsContact centerGlobal operations

Education:Bachelor's

Skills:CommunicationStakeholder managementPresentationProblem-solving

Languages:English

Tech Stack:SQLPythonTableauExcelNICEVerintAspectAnaplanARIMAExponential smoothing

Company Brief

Airbnb

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn