Solutions Engineer

Mach9
San Francisco
Workplace: OnsiteFull timeUSD 90,000 - 130,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Problem-solving","Presentation","Collaboration"]

Customer Success Manager to guide customers from first project to long-term partnership. Own post-sale Digital Surveyor experiences for a portfolio, drive onboarding and time-to-value, manage project execution, triage support with Engineering, and collaborate with Sales on renewals and expansions. Early CS hire responsible for defining scalable playbooks and processes; travel ~25% to accelerate onboarding.

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FursaFursa
Mach9
Mach9
8 months ago

Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer Success Manager to guide customers from first project to long-term partnership. Own post-sale Digital Surveyor experiences for a portfolio, drive onboarding and time-to-value, manage project execution, triage support with Engineering, and collaborate with Sales on renewals and expansions. Early CS hire responsible for defining scalable playbooks and processes; travel ~25% to accelerate onboarding.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own day-to-day post-sale customer relationships and be the trusted partner for a portfolio of customers.
  • •Drive onboarding and time-to-value by leading kickoff, setup, training, and path to the first production project.
  • •Run customer projects and programs by managing calls, action items, timelines, and stakeholders across customer teams.
  • •Triage and coordinate product issues, reproduce them, and drive resolution with Engineering.
  • •Identify growth signals and partner with Sales to expand usage and renewals.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Project management instincts: organized, responsive, and relentless about follow-through.
Experience:GeospatialAECSurveysConstruction
Skills:CommunicationRelationship-buildingProblem-solvingPresentationCollaboration
Languages:English
Tech Stack:Google WorkspaceNotionPylon

Company Brief

Mach9
Builds AI-powered geospatial production software (Digital Surveyor) that converts LiDAR and imagery into engineering-ready 2D/3D maps and extracts features for surveying, transportation, and infrastructure teams.
Industry: Civil Engineering
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 5.0
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