Client Engagement Manager

Rho
New York
Workplace: OnsiteFull timeUSD 115,000 - 125,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Client relationship building","Analytical thinking"]

Own the onboarding experience for Rho’s startup clients, guiding them through technical implementation across banking, expense management, and accounting integrations. Manage end-to-end implementation projects, provide training and ongoing support, and act as the primary point of contact during launch. Collect client and internal feedback to improve processes, collaborate with Sales, Account Management, Product, and Engineering, and help drive product adoption and customer satisfaction.

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FursaFursa
Rho
Rho
1 day ago

Client Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the onboarding experience for Rho’s startup clients, guiding them through technical implementation across banking, expense management, and accounting integrations. Manage end-to-end implementation projects, provide training and ongoing support, and act as the primary point of contact during launch. Collect client and internal feedback to improve processes, collaborate with Sales, Account Management, Product, and Engineering, and help drive product adoption and customer satisfaction.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage implementation projects from inception to completion, ensuring client goals and timelines are met.
  • •Provide training and support so clients can effectively use Rho’s products and services.
  • •Gather and act on client and internal feedback to improve implementation processes and best practices.
  • •Serve as the primary point of contact during implementation, communicating status and addressing concerns.
  • •Collaborate across Sales, Account Management, Product, and Engineering to support launches, resolve issues, and suggest improvements.

Pay and Benefits

Salary: USD 115,000 - 125,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree.
  • •2+ years in a customer-facing implementation or onboarding role in a fast-paced SaaS, B2B environment.
  • •Ability to manage multiple projects and stakeholders effectively.
  • •Exceptional communication and presentation skills to simplify complex concepts.
  • •Passion for building client relationships and delivering exceptional customer service.
Experience:2+ yearsSaaSB2BOnboardingCustomer implementation
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementClient relationship buildingAnalytical thinking

Company Brief

Rho
Provides an integrated corporate banking platform offering business accounts, corporate cards, bill pay, and treasury management to help companies manage cash, spend, and payments with modern banking and spend controls.
Industry: Corporate Banking
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: New York, United States
Founded: 2019
WebsiteLinkedIn