Senior IT Service Engineer

Celonis
Munich
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Proactive mindset","Customer service","Teamwork"]

Serve as the first point of contact for onsite IT requests in the Munich office, resolving or escalating issues for employees globally. Provide hands-on support across macOS and Windows, including troubleshooting hardware, software, and network problems. Manage device setup and maintenance, own new-employee IT onboarding, and support mobile devices via MDM (Intune, Kandji). Take charge of media/AV and video conferencing systems, plus related documentation and process improvements.

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FursaFursa
Celonis
Celonis
4 days ago

Senior IT Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the first point of contact for onsite IT requests in the Munich office, resolving or escalating issues for employees globally. Provide hands-on support across macOS and Windows, including troubleshooting hardware, software, and network problems. Manage device setup and maintenance, own new-employee IT onboarding, and support mobile devices via MDM (Intune, Kandji). Take charge of media/AV and video conferencing systems, plus related documentation and process improvements.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as first point of contact for onsite IT requests in Munich, resolving issues directly or escalating to complement central First Level Support.
  • •Provide hands-on IT support across macOS and Windows, troubleshooting hardware, software, and network issues.
  • •Deliver onsite IT support in Munich and collaborate with the global IT Service Team via phone, email, and remote assistance.
  • •Install, configure, and maintain desktop/laptop equipment, peripherals, printers, and mobile devices; manage mobile devices via MDM.
  • •Own media/AV and video conferencing setup and ongoing maintenance, including meeting-room systems, digital signage, Zoom/Microsoft Teams Rooms, and event AV support.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusParental LeavePaid LeaveLearning BudgetHealth InsuranceWellness Stipend

Key Requirements

  • •Strong communication skills in English for a global, multicultural environment.
  • •Detail-oriented with excellent problem-solving abilities and a proactive mindset.
  • •Able to manage multiple tasks and projects in a fast-paced environment.
  • •Motivated team player focused on excellent customer service and continuous improvement in IT processes.
  • •ITIL V4 Foundation certification.
Skills:CommunicationProblem-solvingProactive mindsetCustomer serviceTeamwork
Certifications:ITIL V4 Foundation
Languages:English
Tech Stack:MacOSWindowsIntuneKandjiZoomMicrosoft Teams RoomsMDM

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn