NTT

1 month ago

Customer Experience Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Analyze data from traveler complaint management to improve customer experience in an airport-focused environment. Build reports and dashboards using Power BI and other BI tools, identify trends and opportunities for improvement, and provide actionable insights to support decision-making. Partner with operational and business teams to drive continuous process improvements, combining data analysis with business understanding to enhance the customer journey.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Analyze data derived from complaint handling and customer experience.
•Create reports and dashboards using Power BI or other BI tools.
•Identify trends, patterns, and improvement opportunities.
•Support decision-making with actionable insights.
•Collaborate with operations and business teams to improve processes continuously.

Key Requirements

•University degree.
•2-3 years of experience in data analysis applied to customer experience.
•Proficiency with analytics and visualization tools (Power BI, advanced Excel, etc.).
•Valuable knowledge of SQL or other data processing tools.
•Catalan (C2) and intermediate English are required.

Experience:2-3 yearsTransportationTourismLogisticsRetailCustomer experience

Education:Bachelor's

Skills:CollaborationContinuous improvementData-informed decision-making

Languages:CatalanEnglish

Tech Stack:Power BIExcelSQL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT