Customer Experience Analyst

NTT
Barcelona
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Collaboration","Continuous improvement","Data-informed decision-making"]

Analyze data from traveler complaint management to improve customer experience in an airport-focused environment. Build reports and dashboards using Power BI and other BI tools, identify trends and opportunities for improvement, and provide actionable insights to support decision-making. Partner with operational and business teams to drive continuous process improvements, combining data analysis with business understanding to enhance the customer journey.

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FursaFursa
NTT
NTT
3 months ago

Customer Experience Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Analyze data from traveler complaint management to improve customer experience in an airport-focused environment. Build reports and dashboards using Power BI and other BI tools, identify trends and opportunities for improvement, and provide actionable insights to support decision-making. Partner with operational and business teams to drive continuous process improvements, combining data analysis with business understanding to enhance the customer journey.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Analyze data derived from complaint handling and customer experience.
  • •Create reports and dashboards using Power BI or other BI tools.
  • •Identify trends, patterns, and improvement opportunities.
  • •Support decision-making with actionable insights.
  • •Collaborate with operations and business teams to improve processes continuously.

Key Requirements

  • •University degree.
  • •2-3 years of experience in data analysis applied to customer experience.
  • •Proficiency with analytics and visualization tools (Power BI, advanced Excel, etc.).
  • •Valuable knowledge of SQL or other data processing tools.
  • •Catalan (C2) and intermediate English are required.
Experience:2-3 yearsTransportationTourismLogisticsRetailCustomer experience
Education:Bachelor's
Skills:CollaborationContinuous improvementData-informed decision-making
Languages:CatalanEnglish
Tech Stack:Power BIExcelSQL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn