Customer Success Manager, AI Agents

Wing Assistant
Philippines, Malaysia, Mexico, Colombia, Argentina, India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer focus","Outcome ownership","Proactive follow-up","Documentation","Problem-solving"]

Own a named book of live AI-agent customer accounts end to end—onboarding, adoption, renewal, and expansion. Configure call flows, prompts, transfer rules, and notification settings, and handle daily phone communication with urgency for SMB clinic and practice clients. Partner with an integration engineer for EHR connections and custom API work, escalate only when needed, and proactively prevent churn while documenting repeatable fixes.

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FursaFursa
Wing Assistant
Wing Assistant
9 hours ago

Customer Success Manager, AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a named book of live AI-agent customer accounts end to end—onboarding, adoption, renewal, and expansion. Configure call flows, prompts, transfer rules, and notification settings, and handle daily phone communication with urgency for SMB clinic and practice clients. Partner with an integration engineer for EHR connections and custom API work, escalate only when needed, and proactively prevent churn while documenting repeatable fixes.
Location: Philippines, Malaysia, Mexico, Colombia, Argentina, India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of live accounts end to end, tracking live/broken status, open items, and customer health so nothing remains unresolved for weeks.
  • •Run relentless follow-ups on escalations and promised callbacks, and proactively provide written daily progress updates.
  • •Take new customers live by setting up call forwarding/flows, connecting supported integrations, and testing end-to-end on real records.
  • •Configure product elements (flow builder, prompt builder, transfer settings, and notification rules) and determine whether issues are bugs vs configuration.
  • •Protect and grow revenue by spotting churn risk early, working past-due invoices, and closing expansion/upsell opportunities.

Key Requirements

  • •2+ years in B2B customer success, account management, or tech support owning a named account list.
  • •Hands-on software configuration experience (automations, IVR/phone trees, CRM, no-code tools) beyond ticket logging.
  • •Technical fluency to read API docs, understand webhooks, and self-learn new tools.
  • •Daily phone communication with clients (not email-only) and clear, confident spoken English for live calls.
  • •Proven ability to carry retention, renewal, or upsell targets.
Experience:2+ yearsB2BCustomer successAccount managementTech supportHealthcareAutomationAI
Skills:Customer focusOutcome ownershipProactive follow-upDocumentationProblem-solving
Languages:English
Tech Stack:IVRPhone treesCRMNo-code toolsAPI docsWebhooksEHRFlow builderPrompt builderCall forwardingSMSNotification settingsTwilioDialpadRingCentralLinearJiraStripeSlack ConnectAI tools

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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