Operations Manager | Emirati Talent

Majid Al Futtaim
Abu Dhabi
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-8 yearsSkills: ["Leadership","Analytical","Problem-solving","Organizational skills","Communication"]

Lead end-to-end e-commerce fulfilment operations, coordinating with fulfilment centers, last-mile delivery teams, and delivery partners to ensure timely, high-quality order execution. Monitor picking, dispatch, delivery and service KPIs, optimize inventory and hygiene standards, and drive continuous improvement using customer experience metrics like NPS. Manage people performance through coaching and talent development, coordinate cross-functional stakeholders, and support budgeting and cost optimization.

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Majid Al Futtaim
Majid Al Futtaim
4 days ago

Operations Manager | Emirati Talent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead end-to-end e-commerce fulfilment operations, coordinating with fulfilment centers, last-mile delivery teams, and delivery partners to ensure timely, high-quality order execution. Monitor picking, dispatch, delivery and service KPIs, optimize inventory and hygiene standards, and drive continuous improvement using customer experience metrics like NPS. Manage people performance through coaching and talent development, coordinate cross-functional stakeholders, and support budgeting and cost optimization.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end e-commerce fulfilment operations, coordinating fulfilment centers, last-mile delivery teams, and third-party delivery partners.
  • •Monitor operational performance across picking, fulfilment, handover, delivery timelines, productivity, and service KPIs to drive continuous improvement.
  • •Ensure optimal fulfilment center operations through inventory management, stock availability, hygiene standards, quality controls, and compliance.
  • •Coordinate cross-functional teams (Commercial, IT, E-Merchandising, Head Office Services, Stores, Customer Service) to resolve operational challenges and improve processes.
  • •Analyze customer experience metrics (including NPS) to identify improvement areas and implement initiatives to enhance the online shopping journey; manage team performance and cost optimization.

Key Requirements

  • •Manage people through performance management, coaching, mentoring, training coordination, and talent pipeline development.
  • •Hold a Bachelor’s degree in E-Commerce, Business Administration, Logistics, Supply Chain Management, or a related field, with 5–8 years of experience in logistics, supply chain, e-commerce fulfilment, and last-mile operations.
  • •Support development and implementation of operational policies, procedures, and guidelines to ensure compliance.
  • •Demonstrate strong leadership, analytical, problem-solving, and organizational skills to manage teams and improve processes in a fast-paced environment.
  • •Strong technical capabilities with knowledge of warehouse/distribution systems, process automation, SAP, Salesforce, MS Office, and advanced Excel; English proficiency required.
Experience:5-8 yearsLogisticsSupply chainE-commerce fulfillmentLast-mile operationsRetail
Education:
Skills:LeadershipAnalyticalProblem-solvingOrganizational skillsCommunication
Languages:English
Tech Stack:SAPSalesforceMS OfficeAdvanced ExcelWarehouse/distribution systemsProcess automation

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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