Commercial Services Representative I - Schedules Available: M - F 8:00 am - 4:30 pm M - F 11:30 am - 8:00 pm

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem solving","Data entry","Risk awareness"]

Handle commercial customer interactions via phone and email, providing accurate answers and educating customers on a range of commercial banking products. Serve as the main point of contact for Premier/Core client segments, route Treasury Management requests, and provide initial support for products such as wire, ACH, lockbox, and vault services. Track issues in the CRM, follow confidentiality policies, and consistently work within the bank’s risk and customer experience expectations.

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Fifth Third Bancorp
Fifth Third Bancorp
19 hours ago

Commercial Services Representative I - Schedules Available: M - F 8:00 am - 4:30 pm M - F 11:30 am - 8:00 pm

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Last checked: 35 minutes agoStatus: Live

Job Summary

Handle commercial customer interactions via phone and email, providing accurate answers and educating customers on a range of commercial banking products. Serve as the main point of contact for Premier/Core client segments, route Treasury Management requests, and provide initial support for products such as wire, ACH, lockbox, and vault services. Track issues in the CRM, follow confidentiality policies, and consistently work within the bank’s risk and customer experience expectations.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle customer interactions professionally and courteously while providing accurate information.
  • •Explain products and policies and serve as the main point of contact for Premier and Core client interactions.
  • •Provide initial support for commercial products including Wire, ACH, Customer Statements, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
  • •Direct Treasury Management product and service requests to the CSC Implementations Specialists and route escalations for customer resolution.
  • •Enter and confirm customer information into databases, create service requests in the CRM, and follow confidentiality, policies, and call center performance standards.

Key Requirements

  • •High school education or equivalent.
  • •Minimum two (2) years of previous customer service or commercial experience preferred.
  • •Ability to perform data entry and basic computer skills.
  • •Knowledge of banking products and procedures helpful.
  • •Excellent customer service skills with the ability to clearly articulate and explain information.
Education:High School
Skills:Customer serviceCommunicationProblem solvingData entryRisk awareness
Tech Stack:CRMEmailTelephone

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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