Customer Engineer III - Implant

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Troubleshooting","Problem-solving","Communication","Documentation","Mentoring","Project leadership"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment in Hiroshima. Use digital analytics, diagnostic techniques, and documented procedures to troubleshoot complex issues across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers and internal teams, lead projects as needed, and train/mentor junior Field Service Engineers. Apply safety and on-site requirements while traveling as required.

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Applied Materials
Applied Materials
8 months ago

Customer Engineer III - Implant

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment in Hiroshima. Use digital analytics, diagnostic techniques, and documented procedures to troubleshoot complex issues across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers and internal teams, lead projects as needed, and train/mentor junior Field Service Engineers. Apply safety and on-site requirements while traveling as required.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply troubleshooting and problem-solving using company diagnostic tools and documentation to resolve complex equipment issues.
  • •Follow and generate documented procedures and published task plans.
  • •Communicate with customers and internal business units; lead projects as necessary.
  • •Train and mentor junior Field Service Engineers (Customer Engineers).
Travel: Low travel

Key Requirements

  • •Completion of an Associate degree or comparable military technical training with field service experience.
  • •7-10 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools (including digital multimeters) and advanced knowledge of wafer processing parameters.
  • •Effective written and verbal communication skills, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:SemiconductorEquipment support
Education:Associate's
Skills:TroubleshootingProblem-solvingCommunicationDocumentationMentoringProject leadership
Licenses:Valid driver's license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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