Client Concierge Coordinator

Audemars Piguet
Miami
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Customer service","Relationship-building","Empathy","Team collaboration","Attention to detail"]

Support the client journey for boutique reservations and visits, handling inquiries, managing schedules, and welcoming guests to ensure a seamless, personalized experience. You’ll process reservations and updates in the CRM, confirm appointments within 24 hours, coordinate special requirements with internal teams, and assist clients throughout their visit while maintaining AP standards and strong client relationships.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Audemars Piguet
Audemars Piguet
2 days ago

Client Concierge Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support the client journey for boutique reservations and visits, handling inquiries, managing schedules, and welcoming guests to ensure a seamless, personalized experience. You’ll process reservations and updates in the CRM, confirm appointments within 24 hours, coordinate special requirements with internal teams, and assist clients throughout their visit while maintaining AP standards and strong client relationships.
Location: Miami
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Support the client journey from reservation through completion of the boutique visit, fostering strong relationships and collaboration with the team.
  • •Answer phone calls and handle reservation inquiries, including walk-ins, while managing multiple appointments.
  • •Accurately process reservations, cancellations, and amendments and record guest profiles, preferences, seating assignments, sales associate information, and F&B requirements in the CRM.
  • •Send reservation confirmations within 24 hours and communicate special guest requirements or personal information to the appropriate team members.
  • •Welcome guests, assist with belongings and accessibility needs, escort clients to sales associates, offer beverages, and notify managers of feedback, requests, or complaints for follow-up.

Key Requirements

  • •Minimum 2 years of experience in a client-facing role such as hospitality reservations, concierge services, healthcare administration, medical office coordination, luxury retail, or a similar service environment.
  • •Basic knowledge of the luxury watch industry.
  • •Strong customer service, relationship-building, and guest/client engagement skills with empathy and personalized service.
  • •Experience managing multiple appointments, schedules, and client requests simultaneously with exceptional attention to detail.
  • •Proficiency with CRM systems, scheduling platforms, email, word processing, and other computerized management systems.
Experience:2+ yearsHospitalityConcierge servicesLuxury retailHealthcare administration
Skills:Customer serviceRelationship-buildingEmpathyTeam collaborationAttention to detail
Languages:English
Tech Stack:CRMScheduling platformsEmailWord processing

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn