Global Software Support Engineer-Semi-Xi'an

Applied Materials
Xi'an
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Problem-solving","Communication","Interpersonal skills","Informal guidance"]

Analyze and collaborate to resolve moderate-complexity equipment software application and systems issues, including investigating high-value customer problems, bugs, and software failures. Provide customer software support through a software ticketing system, and deliver timely updates and reports to stakeholders. Create and verify software change notifications and key feature procedures, contribute to software specifications and documentation reviews, and help train junior engineers.

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Applied Materials
Applied Materials
2 days ago

Global Software Support Engineer-Semi-Xi'an

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Analyze and collaborate to resolve moderate-complexity equipment software application and systems issues, including investigating high-value customer problems, bugs, and software failures. Provide customer software support through a software ticketing system, and deliver timely updates and reports to stakeholders. Create and verify software change notifications and key feature procedures, contribute to software specifications and documentation reviews, and help train junior engineers.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity, including investigating high-value problems, systemic bugs, or software failures.
  • •Provide customer software support via a software ticketing system.
  • •Provide timely updates/reports to stakeholders on key customer software issues aligned to group objectives.
  • •Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
  • •Participate in equipment software specification and design, testing and documentation reviews, and assist in training junior level engineers.
Travel: Extensive travel

Pay and Benefits

Perks:Learning BudgetTravel AllowanceEmployee Assistance

Key Requirements

  • •Demonstrate expanded conceptual knowledge and broaden capabilities in the discipline.
  • •Understand key business drivers and apply them to accomplish own work.
  • •Solve straightforward problems by analyzing possible solutions using technical experience, judgment, and precedents.
  • •Explain complex information clearly in straightforward situations.
  • •Provide informal guidance to new team members while supporting junior engineers.
Skills:Problem-solvingCommunicationInterpersonal skillsInformal guidance

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
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