Technical Service Manager (Chicago, IL, US, 60606)

SAP
Chicago
Workplace: HybridFull timeUSD 144,500 - 245,600 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Customer-facing","De-escalation","Engagement management"]

Own the technical lifecycle of customers using SAP’s Cloud ERP Private offering (RISE with SAP) within the ECS North America team. Serve as the primary customer contact for cloud service delivery, managing expectations, leading technical discussions, and orchestrating SAP experts. Maintain detailed understanding of customer landscapes, lead technical and operational reviews, support security/compliance and architecture requirements, and help drive cloud roadmaps and migration plans across the SAP stack.

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SAP
SAP
2 days ago

Technical Service Manager (Chicago, IL, US, 60606)

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Last checked: 15 hours agoStatus: Live

Job Summary

Own the technical lifecycle of customers using SAP’s Cloud ERP Private offering (RISE with SAP) within the ECS North America team. Serve as the primary customer contact for cloud service delivery, managing expectations, leading technical discussions, and orchestrating SAP experts. Maintain detailed understanding of customer landscapes, lead technical and operational reviews, support security/compliance and architecture requirements, and help drive cloud roadmaps and migration plans across the SAP stack.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as primary customer contact for technology and cloud service delivery, running regular stakeholder cadence and serving as first escalation point.
  • •Lead technical discussions and orchestrate SAP delivery experts to drive complex landscape changes and technical resolutions.
  • •Own and maintain detailed understanding of the customer landscape managed within ECS, including interdependencies across and beyond ECS.
  • •Support execution of service delivery plans and calendars alongside ECS TechOps and account teams.
  • •Conduct monthly technical and operational reviews against cloud architecture and roadmap targets; establish and drive resolution plans to completion.
Travel: Low travel

Pay and Benefits

Salary: USD 144,500 - 245,600 annually

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • •8+ years of experience with SAP Basis administrative duties (required).
  • •8+ years of customer-facing SAP Technical Consulting experience.
  • •8+ years of solution design, enterprise architecture, and/or SAP implementation.
  • •4+ years of technical project management experience for SAP Operations or Implementation.
Education:Bachelor's in Computer Science, Engineering, Information Management
Skills:CommunicationPresentationCustomer-facingDe-escalationEngagement management
Certifications:TOGAF certifications
Tech Stack:SAPSAP S/4HANARISE with SAPSAP ECSSAP BasisAWSMicrosoft AzureGCPSAP NetWeaverSAP HANABTPSAP AribaSuccessFactors

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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