Team Lead, Email Deliverability

Braze
New York
Workplace: HybridFull timeUSD 88,000 - 145,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Mentoring","Communication","Problem-solving","Stakeholder management"]

Lead a regional team of customer-facing email deliverability consultants while providing advanced deliverability support and managing a small portfolio of accounts. Serve as an escalation point for deliverability issues, build strong relationships with prospects and customers, and help drive retention through consultative recommendations. Partner with cross-functional teams to improve Braze’s customer experience, and lead strategic projects to mature processes and thought leadership in email deliverability.

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FursaFursa
Braze
Braze
2 months ago

Team Lead, Email Deliverability

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a regional team of customer-facing email deliverability consultants while providing advanced deliverability support and managing a small portfolio of accounts. Serve as an escalation point for deliverability issues, build strong relationships with prospects and customers, and help drive retention through consultative recommendations. Partner with cross-functional teams to improve Braze’s customer experience, and lead strategic projects to mature processes and thought leadership in email deliverability.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide advanced deliverability support to customers and internal teams.
  • •Manage and service a small portfolio of assigned customers under a Deliverability Services Consulting entitlement.
  • •Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term development.
  • •Interface directly with prospects and customers to build relationships and foster trust using email deliverability expertise and leadership.
  • •Function as an escalation point to resolve deliverability issues and increase customer value and retention.

Pay and Benefits

Salary: USD 88,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementRsusPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Experience coaching or mentoring email deliverability consultants to drive strong team culture and performance.
  • •Deep understanding of the email deliverability space, including technical concepts and best-practice strategies.
  • •Proven ability to analyze deliverability issues, identify root causes, and deliver high client satisfaction.
  • •Experience coordinating with mailbox providers, blocklist operators, and filtering companies to navigate deliverability outcomes.
  • •Track record of process optimization and transformation to improve efficiency, reduce time-to-market, and support scalability.
Experience:Email deliverabilityConsultative customer supportEmail programsEmail marketing
Skills:LeadershipMentoringCommunicationProblem-solvingStakeholder management

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn