[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - Thailand

TikTok
Bangkok
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsSkills: ["Leadership","Stakeholder management","Operational excellence","Data-driven decision making","Risk management"]

Lead global strategies for eco & social creation policy quality and enforcement within TikTok’s AI Data Service and Operations team. You’ll oversee end-to-end delivery of ecosystem quality metrics, translate policies into consistent data labeling standards, and manage QA teams through root-cause analysis and corrective actions. Partner with regional stakeholders and BPO vendors to ensure high-quality outputs, and collaborate to improve LLM and ecosystem models using data-driven insights.

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FursaFursa
TikTok
TikTok
10 hours ago

[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - Thailand

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead global strategies for eco & social creation policy quality and enforcement within TikTok’s AI Data Service and Operations team. You’ll oversee end-to-end delivery of ecosystem quality metrics, translate policies into consistent data labeling standards, and manage QA teams through root-cause analysis and corrective actions. Partner with regional stakeholders and BPO vendors to ensure high-quality outputs, and collaborate to improve LLM and ecosystem models using data-driven insights.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Direct end-to-end delivery of ecosystem key metrics data operations and quality assurance initiatives across regional and multiple markets.
  • •Develop policy understanding and methods to translate policies into accurate, consistent quality standards for data labeling and enforcement.
  • •Establish, maintain, and continuously optimize data labeling guidelines, calibration protocols, and quality assessment procedures for diverse global markets.
  • •Lead Quality Assurance teams to perform periodic root cause analysis on guideline ambiguities, performance gaps, or high-severity escalations, and execute swift corrective actions.
  • •Allocate resources and manage workforce planning, prioritize tasks, and evaluate QA team performance while overseeing global BPO partners’ productivity and quality targets.

Key Requirements

  • •5+ years in data operations, trust & safety, content moderation, or AI data delivery, with experience managing global or cross-regional functions.
  • •Strong understanding of machine learning pipelines, LLMs, and hybrid human-machine data labeling frameworks.
  • •Ability to lead global stakeholders in ambiguous, fast-paced, cross-cultural environments, including business continuity planning during unexpected situations.
  • •Proficiency in data analysis and dashboarding (e.g., SQL, Excel) to drive continuous improvements.
  • •Proficiency in using human moderation tools, content management systems, and people management systems, with strong task prioritization and logical evaluation of requests.
Experience:5+ yearsData operationsTrust & safetyContent moderationAI data delivery
Skills:LeadershipStakeholder managementOperational excellenceData-driven decision makingRisk management
Languages:English
Tech Stack:Machine learning pipelinesLLMsHuman-machine data labeling frameworksSQLExcelContent management systemsHuman moderation toolsPeople management systems

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn