金融服务专员 - 工商金融综合理财热线 (Guangzhou, GD, CN, 510620)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer-centric","Teamwork","Patience","Empathy","Attention to detail","Compliance-minded"]

Handle inbound contacts from HSBC customers via phone and other channels, resolving issues at first contact where possible and delivering on promised service standards. Assess customer information through screening and risk evaluation, build and maintain customer relationships, and provide value-added products and services based on customer needs analysis. Work in a high-volume, fast-paced environment while following company procedures and monitoring workflows, ensuring compliance and professional service delivery.

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FursaFursa
HSBC
HSBC
2 days ago

金融服务专员 - 工商金融综合理财热线 (Guangzhou, GD, CN, 510620)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle inbound contacts from HSBC customers via phone and other channels, resolving issues at first contact where possible and delivering on promised service standards. Assess customer information through screening and risk evaluation, build and maintain customer relationships, and provide value-added products and services based on customer needs analysis. Work in a high-volume, fast-paced environment while following company procedures and monitoring workflows, ensuring compliance and professional service delivery.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer contacts politely and helpfully, resolve issues at first contact where possible, and instill customer confidence.
  • •Deliver promised services in line with customer expectations and complete assigned tasks within required timeframes.
  • •Provide value-added products and services based on customer needs analysis and ensure customers understand them.
  • •Perform day-to-day work by contacting customers or relevant departments by phone to obtain information, conduct customer screening, and perform risk assessment.
  • •Build and maintain good customer relationships, improve service quality, and monitor workflows while adhering to HSBC compliance requirements.

Key Requirements

  • •At least a high school diploma (and bachelor’s degree or above), and be of a legal working age; 1+ year of relevant finance or accounting experience.
  • •Proficiency in the required languages, including Cantonese, Mandarin, and English (with good Chinese/English reading and writing ability).
  • •Flexible shifting schedules; customer-centric mindset and ability to thrive in a team environment.
  • •Ability to work in a high-volume, fast-paced environment and deliver what is promised in line with customer/service expectations.
  • •Proficiency with personal computers and basic software packages (e.g., Microsoft Office) and specialised applications, plus strong communication and empathy.
Experience:1+ yearsBankingFinancial servicesFinanceAccounting
Education:Bachelor's
Skills:CommunicationCustomer-centricTeamworkPatienceEmpathyAttention to detailCompliance-minded
Languages:CantoneseMandarinEnglishChinese
Tech Stack:Personal computersMicrosoft Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn