Client Support Specialist

Fiserv
Washington
Workplace: OnsiteFull timeUSD 34,800 - 50,600 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Problem-solving","Communication"]

Provide first-level technical support to clients by troubleshooting and diagnosing issues, guiding them through solutions, and escalating complex problems to higher support tiers. Document interactions and maintain accurate records, while collaborating with internal teams to improve support processes and client experience. Maintain strong product knowledge of Fiserv offerings to deliver prompt, effective assistance that drives high client satisfaction.

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FursaFursa
Fiserv
Fiserv
4 weeks ago

Client Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide first-level technical support to clients by troubleshooting and diagnosing issues, guiding them through solutions, and escalating complex problems to higher support tiers. Document interactions and maintain accurate records, while collaborating with internal teams to improve support processes and client experience. Maintain strong product knowledge of Fiserv offerings to deliver prompt, effective assistance that drives high client satisfaction.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support to clients and resolve issues to maintain high satisfaction.
  • •Troubleshoot and diagnose technical problems, guiding clients through solutions.
  • •Escalate complex issues to higher support tiers when necessary.
  • •Document client interactions and solutions in accurate records.
  • •Collaborate with internal teams to improve support processes and client experiences.

Pay and Benefits

Salary: USD 34,800 - 50,600 annually

Key Requirements

  • •2+ years of experience in technical support.
  • •1+ year troubleshooting software or hardware issues.
  • •1+ year providing phone or remote support.
  • •1+ year using ticketing systems for support.
  • •2+ years of an equivalent combination of education, related experience, and/or military experience.
Experience:2+ yearsTechnical support
Skills:Problem-solvingCommunication
Tech Stack:ZendeskTicketing systems

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn