Customer Service Delivery Advocate

Carvana
Memphis
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Safe driving","Attention to detail","Teamwork"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a friendly, customer-first experience. You’ll load and unload vehicles, inspect equipment to keep deliveries safe, complete customer paperwork, and document thorough notes in the customer tracking system. Work a 11am–9pm shift with rotating days off, and progress your hourly pay through performance-based opportunities.

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a friendly, customer-first experience. You’ll load and unload vehicles, inspect equipment to keep deliveries safe, complete customer paperwork, and document thorough notes in the customer tracking system. Work a 11am–9pm shift with rotating days off, and progress your hourly pay through performance-based opportunities.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver vehicles to customers’ doors using Carvana’s custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure safe driving.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to perform physically demanding tasks (including loading/unloading and vehicle detailing) in indoor/outdoor conditions for 8+ hours.
  • •Requires frequent driving with excellent visual acuity and manual dexterity, plus the ability to use stairs/balance and perform reaching, twisting, kneeling, crouching, climbing, and squatting.
  • •Must be at least 21 years old, possess a valid driver’s license, pass a drug test, and obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedSafe drivingAttention to detailTeamwork
Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier licenseSalesperson licenseValid driver's license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn