RSA Coordinator (Praha 7, CZ, 170 00)

Allianz
Prague
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Communication","Organization","Customer focus","Attention to detail","Problem-solving"]

Coordinate and support client assistance cases for Allianz, handling inquiries from customers and business partners, initiating and tracking the assistance content, recording client information, and liaising with Mondial Assistance and internal teams to ensure compliant, timely service delivery.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
4 months ago

RSA Coordinator (Praha 7, CZ, 170 00)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Coordinate and support client assistance cases for Allianz, handling inquiries from customers and business partners, initiating and tracking the assistance content, recording client information, and liaising with Mondial Assistance and internal teams to ensure compliant, timely service delivery.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Respond to client inquiries from customers and business partners in need of assistance; initiate coordination of assistance content and open the case file.
  • •Record essential information about the client and events related to the assistance case; update and pass information to cooperating colleagues as specified.
  • •Ensure cooperation with other assistants and service providers to not disrupt standard operations and to maintain smooth handling of cases.
  • •Follow directions from shift leads and department heads; when health assistance is involved, follow prescribing physicians.
  • •Provide suggestions to improve functioning of the assistance center and participate in training of new coordinators as needed.

Key Requirements

  • •Experience as a coordinator or operator handling assistance requests and coordinating service tasks.
  • •Ability to record client information and follow internal procedures for assisting and informing customers.
  • •Experience coordinating with external service providers and internal departments to ensure service delivery.
  • •Strong communication skills with customers and business partners; ability to report and escalate as needed.
  • •Familiarity with insurance processes and claims handling.
Skills:CommunicationOrganizationCustomer focusAttention to detailProblem-solving

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn