Account Manager - Mid-Market

ElevenLabs
New York, San Francisco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship-building","Negotiation","Problem-solving"]

Own the full commercial relationship for 50–100 mid-market accounts across the US, driving retention, expansion, and renewals. Build playbooks, collaborate across product and growth, and advise customers on AI-driven value with a strong focus on ARR growth and cross-sell within ElevenLabs’ expanding product suite.

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ElevenLabs
ElevenLabs
7 months ago

Account Manager - Mid-Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Own the full commercial relationship for 50–100 mid-market accounts across the US, driving retention, expansion, and renewals. Build playbooks, collaborate across product and growth, and advise customers on AI-driven value with a strong focus on ARR growth and cross-sell within ElevenLabs’ expanding product suite.
Location: New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the full commercial relationship for a book of 50–100 mid-market accounts, ensuring value delivery, renewal, and expansion.
  • •Lead renewals end-to-end and drive cross-sell across ElevenLabs’ product suite to maximize ARR.
  • •Develop and implement systems and playbooks to scale account management and cross-functional collaboration.
  • •Advise customers on agent design, voice customization, and integrations, translating technical insights into business impact.
  • •Monitor product data to identify health signals, expansion opportunities, and churn risk, acting before issues arise.

Pay and Benefits

Perks:Remote WorkLearning BudgetCo-working Stipend

Key Requirements

  • •3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
  • •A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
  • •You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
  • •You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
  • •You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
Experience:3-5 yearsSaaSAIMLDeveloper toolsB2B
Skills:CommunicationRelationship-buildingNegotiationProblem-solving
Languages:English
Tech Stack:APIsSDKsAIMLVoice AI

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor