Global Leasing Client Support Specialist

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Relationship management","Issue prioritization","Root cause analysis","Compliance"]

Serve as a subject matter expert for Global Business Solutions (GBS) Lending hardware and alternative financing. Partner with bank partners, independent sales organizations (ISOs), merchants, and internal teams to communicate and execute product strategy, train channel partners on enhancements, and monitor KPIs. Track performance and pricing/bundling insights, support issue management with root cause analysis and client communication, and ensure compliance for audits, client profile updates, and administrative requirements.

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Fiserv
Fiserv
1 month ago

Global Leasing Client Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Closed

Job Summary

Serve as a subject matter expert for Global Business Solutions (GBS) Lending hardware and alternative financing. Partner with bank partners, independent sales organizations (ISOs), merchants, and internal teams to communicate and execute product strategy, train channel partners on enhancements, and monitor KPIs. Track performance and pricing/bundling insights, support issue management with root cause analysis and client communication, and ensure compliance for audits, client profile updates, and administrative requirements.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Communicate product strategy for GBS Hardware Financing solutions to bank partners and ISOs.
  • •Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience.
  • •Train and present product enhancements to channel partners while monitoring KPIs for product performance and service trends.
  • •Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling.
  • •Partner with product, legal, compliance, vendors, and operations teams to resolve issues and ensure compliant processes.

Key Requirements

  • •Minimum of 3 years of experience in product management and/or relationship management.
  • •Experience in payments or merchant lending.
  • •Experience in equipment financing.
  • •Ability to support issue management, including root cause analysis and client communication.
  • •Ensure compliance with system auditing, client profile updates, and administrative requirements.
Experience:3+ yearsFintechPaymentsMerchant lendingEquipment financingSMB financing
Skills:CommunicationRelationship managementIssue prioritizationRoot cause analysisCompliance

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn