Fiserv

20 hours ago

Global Leasing Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a subject matter expert for Global Business Solutions (GBS) Lending hardware and alternative financing. Partner with bank partners, independent sales organizations (ISOs), merchants, and internal teams to communicate and execute product strategy, train channel partners on enhancements, and monitor KPIs. Track performance and pricing/bundling insights, support issue management with root cause analysis and client communication, and ensure compliance for audits, client profile updates, and administrative requirements.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Communicate product strategy for GBS Hardware Financing solutions to bank partners and ISOs.
•Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience.
•Train and present product enhancements to channel partners while monitoring KPIs for product performance and service trends.
•Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling.
•Partner with product, legal, compliance, vendors, and operations teams to resolve issues and ensure compliant processes.

Key Requirements

•Minimum of 3 years of experience in product management and/or relationship management.
•Experience in payments or merchant lending.
•Experience in equipment financing.
•Ability to support issue management, including root cause analysis and client communication.
•Ensure compliance with system auditing, client profile updates, and administrative requirements.

Experience:3+ yearsFintechPaymentsMerchant lendingEquipment financingSMB financing

Skills:CommunicationRelationship managementIssue prioritizationRoot cause analysisCompliance

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

20 hours ago

Global Leasing Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Communicate product strategy for GBS Hardware Financing solutions to bank partners and ISOs.
•Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience.
•Train and present product enhancements to channel partners while monitoring KPIs for product performance and service trends.
•Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling.
•Partner with product, legal, compliance, vendors, and operations teams to resolve issues and ensure compliant processes.

Key Requirements

•Minimum of 3 years of experience in product management and/or relationship management.
•Experience in payments or merchant lending.
•Experience in equipment financing.
•Ability to support issue management, including root cause analysis and client communication.
•Ensure compliance with system auditing, client profile updates, and administrative requirements.

Experience:3+ yearsFintechPaymentsMerchant lendingEquipment financingSMB financing

Skills:CommunicationRelationship managementIssue prioritizationRoot cause analysisCompliance

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn