Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 12 - 16.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Interpersonal communication","Active listening","Customer service","Collaboration","Attention to detail"]

Serve as the trusted link between customers and technicians, guiding the service/repair journey before, during, and after visits. Welcome customers with empathy, document concerns, create repair orders, and provide timely status updates. Recommend repairs, explain details clearly, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow while following CarMax Environmental, Health and Safety requirements.

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FursaFursa
CarMax
CarMax
2 days ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians, guiding the service/repair journey before, during, and after visits. Welcome customers with empathy, document concerns, create repair orders, and provide timely status updates. Recommend repairs, explain details clearly, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow while following CarMax Environmental, Health and Safety requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage customers professionally and empathetically to ensure a positive service experience.
  • •Document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions, coordinate workflow, and follow EH&S requirements.

Pay and Benefits

Salary: USD 12 - 16.5 hourly
Perks:Paid Leave

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and accurately record data using intermediate computer skills.
  • •Collaborative mindset working across departments in a fast-paced environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Interpersonal communicationActive listeningCustomer serviceCollaborationAttention to detail

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn