Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship skills","Teamwork","Coaching","Integrity","Time management"]

Serve as a trusted resource in the branch by resolving complex client servicing issues and coaching tellers to deliver an excellent in-person customer experience. Lead day-to-day teller line operations, including cash handling accuracy, scheduling, and compliance with regulatory, security, and audit controls. Listen for financial wellness opportunities, transition clients to bankers, and support product education and sales of bank offerings.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a trusted resource in the branch by resolving complex client servicing issues and coaching tellers to deliver an excellent in-person customer experience. Lead day-to-day teller line operations, including cash handling accuracy, scheduling, and compliance with regulatory, security, and audit controls. Listen for financial wellness opportunities, transition clients to bankers, and support product education and sales of bank offerings.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach tellers and ensure efficient, accurate teller function performance in an in-person branch setting.
  • •Act as a resource to resolve complex client servicing issues and identify financial wellness opportunities.
  • •Transition clients to a banker and assist clients with achieving financial goals using financial wellness tools.
  • •Manage day-to-day teller line operations, including scheduling, observing, coaching, and ensuring compliance with regulatory/security/audit controls.
  • •Follow cash handling and compliance procedures, balance cash drawers, and review product guides, fees, and policies to stay current.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •3+ years of demonstrated superior client relationship skills (required).
  • •3+ years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ yearsBankingRetail banking
Education:High School
Skills:Client relationship skillsTeamworkCoachingIntegrityTime management
Licenses:Notary License
Tech Stack:WindowsPCCalculatorIn-person branchCash drawer

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn