Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide high-quality cloud technical support as the primary point of contact for Crusoe Cloud customers and partners. Triage alerts, troubleshoot VM, hardware, and scaling issues using CLI and internal tools, and participate in a 24/7 on-call rotation. Collaborate with SRE, Networking, and Storage teams to deliver root-cause analysis, while improving customer experience through Zendesk SLAs/CSAT targets and knowledge-base documentation.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical support via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
•Participate in a 24/7 on-call rotation to resolve critical customer issues.
•Diagnose and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, support maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams on triage through root cause analysis (RCA) and create onboarding/SOP documentation.

Pay and Benefits

Salary: USD 105,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsusPaid LeavePaid Parental401kLife InsuranceDisabilityRemote WorkCommuter BenefitsCell PhoneVolunteer TimeMeal AllowanceTravel Allowance

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills.
•Proficiency with Git for code management and collaboration.
•2-5 years of experience in a customer support role, ideally in cloud, storage, or networking environments.
•Experience with Kubernetes, workload management (Slurm, Terraform), and monitoring tools like Grafana; familiarity with AWS, Azure, or GCP is required; knowledge of HPC technologies (e.g., Infiniband, RDMA, RoCE, SDN) is needed.

Experience:4-5 yearsCloudHPC

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingPrioritizationCollaborationMentorship

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem AdministratorInfiniband

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsLinux Foundation ITInfinibandRDMARoCESDNHPCSRENetworking

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical support via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
•Participate in a 24/7 on-call rotation to resolve critical customer issues.
•Diagnose and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, support maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams on triage through root cause analysis (RCA) and create onboarding/SOP documentation.

Pay and Benefits

Salary: USD 105,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsusPaid LeavePaid Parental401kLife InsuranceDisabilityRemote WorkCommuter BenefitsCell PhoneVolunteer TimeMeal AllowanceTravel Allowance

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills.
•Proficiency with Git for code management and collaboration.
•2-5 years of experience in a customer support role, ideally in cloud, storage, or networking environments.
•Experience with Kubernetes, workload management (Slurm, Terraform), and monitoring tools like Grafana; familiarity with AWS, Azure, or GCP is required; knowledge of HPC technologies (e.g., Infiniband, RDMA, RoCE, SDN) is needed.

Experience:4-5 yearsCloudHPC

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingPrioritizationCollaborationMentorship

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsLinux Foundation ITInfinibandRDMARoCESDNHPCSRENetworking

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor