Customer Service Delivery Advocate

Carvana
New Jersey
Workplace: OnsiteFull timeUSD 22 - 25 hourlyFunction: Transportation & Fleet OperationsExperience: 2+ yearsSkills: ["Customer-facing","Safety-focused","Self-motivated","Teamwork","Attention to detail"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe operation and clean records. You’ll load and unload vehicles, inspect the hauler for safety, and handle customer paperwork with detailed notes in the customer tracking system. This role supports pay growth through performance milestones and may include location-specific incentives, with required availability across rotating shifts and weekends.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe operation and clean records. You’ll load and unload vehicles, inspect the hauler for safety, and handle customer paperwork with detailed notes in the customer tracking system. This role supports pay growth through performance milestones and may include location-specific incentives, with required availability across rotating shifts and weekends.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers, with training provided.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 25 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Perform physically demanding tasks including loading/unloading vehicles and detailing in indoor/outdoor conditions for 8+ hours.
  • •Must be able to read, write, speak and understand English.
  • •Maintain safe driving and follow Carvana’s CMV Driver Qualification policy; possess a valid driver’s license and be at least 21.
  • •Obtain a Notary in your local jurisdiction within the first 90 days and meet state-specific licensing/DMV/title access requirements; also pass a drug test and obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer-facingSafety-focusedSelf-motivatedTeamworkAttention to detail
Licenses:Valid driver's licenseNotary
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn