Trane Technologies

4 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary customer advocate for assigned accounts, ensuring service needs are met and driving customer satisfaction, retention, and growth of service agreement base. Partner with Account Managers, Area Service Managers, and technicians to support renewals, execute service products, and create/complete estimates and quotes. Conduct outreach using reporting tools to support quick quote and technician lead programs within a defined geographic area.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as a customer advocate to meet and exceed customer needs, driving satisfaction, retention, quotes, pull-through, and service agreement base growth.
•Provide assistance in account management for existing clients, including identifying and executing additional services.
•Serve as primary contact for assigned customers to support account retention and ensure satisfaction with existing services.
•Collaborate with Service Account Managers to support successful execution of service products, renewals, and service agreement renewals.
•Make outbound calls and manage quote/service follow-ups using tools and reporting systems, including owning/updating the asset linkage tool and following up on related reports and upgrades.

Pay and Benefits

Salary: USD 41,000 - 97,800 annually

Perks:Health Insurance401kPaid LeaveLearning BudgetParental Leave

Key Requirements

•4+ years of formal education in Business or Engineering OR 4 years of successful inside sales experience.
•Must possess a valid driver’s license for at least 12 months with no major or frequent traffic violations in the prior 3 years.
•Ability to act as a customer advocate and manage customer service needs to achieve high satisfaction and retention.
•Experience using sales/customer reporting and tools to support outreach and follow-ups for quotes and service opportunities.
•Ability to collaborate with account and service teams to execute renewals and service agreement opportunities.

Experience:4+ years

Education:

Skills:Customer advocacyCustomer satisfactionAccount management supportCollaborationOutreach and follow-up

Licenses:Valid driver's license

Tech Stack:Salesforce

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

4 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as a customer advocate to meet and exceed customer needs, driving satisfaction, retention, quotes, pull-through, and service agreement base growth.
•Provide assistance in account management for existing clients, including identifying and executing additional services.
•Serve as primary contact for assigned customers to support account retention and ensure satisfaction with existing services.
•Collaborate with Service Account Managers to support successful execution of service products, renewals, and service agreement renewals.
•Make outbound calls and manage quote/service follow-ups using tools and reporting systems, including owning/updating the asset linkage tool and following up on related reports and upgrades.

Pay and Benefits

Salary: USD 41,000 - 97,800 annually

Perks:Health Insurance401kPaid LeaveLearning BudgetParental Leave

Key Requirements

•4+ years of formal education in Business or Engineering OR 4 years of successful inside sales experience.
•Must possess a valid driver’s license for at least 12 months with no major or frequent traffic violations in the prior 3 years.
•Ability to act as a customer advocate and manage customer service needs to achieve high satisfaction and retention.
•Experience using sales/customer reporting and tools to support outreach and follow-ups for quotes and service opportunities.
•Ability to collaborate with account and service teams to execute renewals and service agreement opportunities.

Experience:4+ years

Education:

Skills:Customer advocacyCustomer satisfactionAccount management supportCollaborationOutreach and follow-up

Licenses:Valid driver's license

Tech Stack:Salesforce

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn