Appspace

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide expert technical support for customers via ticketing, remote sessions, and live video. Develop and maintain self-service resources, document solutions for recurring issues, and collaborate with teammates to ensure accurate, timely, and friendly support. Leverage AI tools to draft communications and improve knowledge bases, with emphasis on customer experience and scalable processes.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide first response and technical support for issue resolution via our ticketing system and remote sessions.
•Ask appropriate fact-finding questions to clearly identify and understand the client’s issue while helping to isolate the potential root cause.
•Communicate proactively with customers to keep them informed throughout the resolution process.
•Build and maintain self-service resources — guides, FAQs, and troubleshooting materials — for frequently encountered customer questions.
•Partner with enterprise customers who have highly customised deployments to understand their unique environments and deliver tailored support.

Pay and Benefits

Perks:Paid LeaveRemote WorkPaid HolidaysQuiet FridaysCasual Dress

Key Requirements

•Bachelor’s degree or equivalent with 3+ years of professional experience in a technical support, IT, help desk, or technically-oriented customer service role
•Excellent written and verbal communication skills; ability to communicate clearly with customers of varying technical backgrounds
•Comfortable and professional on camera — this role includes live video sessions with customers
•Genuine technical curiosity and ability to learn new software platforms quickly; experience with productivity, ticketing, or IT tools beyond the basics is a plus
•Demonstrated proficiency in leveraging AI tools for technical troubleshooting, summarization, and drafting professional communications

Experience:3+ yearsIT supportCustomer service

Education:Bachelor's

Skills:CommunicationCollaborationDocumentationProblem-solvingCustomer service

Languages:English

Tech Stack:Windows ServerLinuxTCP/IPSalesforceCRMAI tools

Company Brief

Appspace

Provides a cloud-based workplace experience platform for digital signage, room scheduling, desk and resource reservations, and employee communications, enabling organizations to manage displays, meeting spaces, and internal communications across offices and campuses.

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Orlando, United States

Founded: 2006

Website LinkedIn

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Appspace

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide first response and technical support for issue resolution via our ticketing system and remote sessions.
•Ask appropriate fact-finding questions to clearly identify and understand the client’s issue while helping to isolate the potential root cause.
•Communicate proactively with customers to keep them informed throughout the resolution process.
•Build and maintain self-service resources — guides, FAQs, and troubleshooting materials — for frequently encountered customer questions.
•Partner with enterprise customers who have highly customised deployments to understand their unique environments and deliver tailored support.

Pay and Benefits

Perks:Paid LeaveRemote WorkPaid HolidaysQuiet FridaysCasual Dress

Key Requirements

•Bachelor’s degree or equivalent with 3+ years of professional experience in a technical support, IT, help desk, or technically-oriented customer service role
•Excellent written and verbal communication skills; ability to communicate clearly with customers of varying technical backgrounds
•Comfortable and professional on camera — this role includes live video sessions with customers
•Genuine technical curiosity and ability to learn new software platforms quickly; experience with productivity, ticketing, or IT tools beyond the basics is a plus
•Demonstrated proficiency in leveraging AI tools for technical troubleshooting, summarization, and drafting professional communications

Experience:3+ yearsIT supportCustomer service

Education:Bachelor's

Skills:CommunicationCollaborationDocumentationProblem-solvingCustomer service

Languages:English

Tech Stack:Windows ServerLinuxTCP/IPSalesforceCRMAI tools

Company Brief

Appspace

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Orlando, United States

Founded: 2006

Website LinkedIn