DocuSign

3 weeks ago

Senior Customer Success Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of customer accounts and renewals within a defined territory, serving as a customer adoption advisor. Develop customer success and value strategies, identify growth opportunities, and negotiate win/win renewal terms while protecting customer trust. Maintain rolling forecasts, run regular business reviews, and use usage and health signals to drive value realization. Collaborate closely with Sales, Pricing, Legal, Revenue Operations, and Product to improve renewal outcomes and account growth.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own a portfolio of customer accounts and renewals, driving customer adoption and measurable return on investment.
•Develop and execute customer success and value strategies, identifying growth opportunities within the accounts.
•Negotiate favorable renewal terms using win/win strategies for strategic renewals while protecting and enhancing customer trust.
•Maintain rolling territory forecasts, analyze renewal risk, and communicate resolution strategies to internal stakeholders.
•Conduct regular business reviews and collaborate cross-functionally (Sales, Customer Success, Pricing, Legal, Revenue Operations, Product) to improve renewal outcomes and account growth.

Pay and Benefits

Salary: USD 40.1 - 65.63 hourly

Perks:Paid LeaveParental LeaveHealth InsuranceLearning BudgetRetirementWellness Stipend

Key Requirements

•5+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS.
•Experience in quota-carrying roles with a proven record of meeting KPIs.
•Track record managing deal negotiation cycles and navigating internally and with customers in a trusted, consultative manner.
•BA/BS degree or equivalent work experience.
•Strong contract negotiation skills and ability to drive contracts to completion on time (preferred).

Experience:5+ yearsSaaS

Education:Bachelor's

Skills:AccountabilityOrganizationPrioritizationCommunicationConsultative approachStrategic thinkingAdaptability

Languages:English

Tech Stack:SalesforceCRMQuotesForecasting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

3 weeks ago

Senior Customer Success Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own a portfolio of customer accounts and renewals, driving customer adoption and measurable return on investment.
•Develop and execute customer success and value strategies, identifying growth opportunities within the accounts.
•Negotiate favorable renewal terms using win/win strategies for strategic renewals while protecting and enhancing customer trust.
•Maintain rolling territory forecasts, analyze renewal risk, and communicate resolution strategies to internal stakeholders.
•Conduct regular business reviews and collaborate cross-functionally (Sales, Customer Success, Pricing, Legal, Revenue Operations, Product) to improve renewal outcomes and account growth.

Pay and Benefits

Salary: USD 40.1 - 65.63 hourly

Perks:Paid LeaveParental LeaveHealth InsuranceLearning BudgetRetirementWellness Stipend

Key Requirements

•5+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS.
•Experience in quota-carrying roles with a proven record of meeting KPIs.
•Track record managing deal negotiation cycles and navigating internally and with customers in a trusted, consultative manner.
•BA/BS degree or equivalent work experience.
•Strong contract negotiation skills and ability to drive contracts to completion on time (preferred).

Experience:5+ yearsSaaS

Education:Bachelor's

Skills:AccountabilityOrganizationPrioritizationCommunicationConsultative approachStrategic thinkingAdaptability

Languages:English

Tech Stack:SalesforceCRMQuotesForecasting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor