Subject Matter Expert/Lead

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Communication","Attention to detail","Problem-solving","Time management","Reporting"]

Support agents for a new program in Alexandria as a first-line SME for process and productivity. Monitor agent activities to ensure work completion, review daily appointments and priorities, and track and audit sales using a shared SharePoint tracker. Provide real-time feedback and floor support, escalate potentially invalid sales, and deliver daily and weekly productivity reports to the team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
6 hours ago

Subject Matter Expert/Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support agents for a new program in Alexandria as a first-line SME for process and productivity. Monitor agent activities to ensure work completion, review daily appointments and priorities, and track and audit sales using a shared SharePoint tracker. Provide real-time feedback and floor support, escalate potentially invalid sales, and deliver daily and weekly productivity reports to the team.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Check agent activities and ensure work is completed.
  • •Review daily appointments and tasks, and keep the team informed of priorities.
  • •Track successful sales in a shared SharePoint tracker for authorized visibility and audit/validate sales.
  • •Escalate potentially invalid sales to the Team Manager or Agent and reject invalid sales as required.
  • •Monitor agent productivity and send daily and weekly productivity reports.

Key Requirements

  • •At least 1 year of experience in a BPO environment supporting agents in an SME capacity.
  • •MUST speak German fluently + B2 English, or French fluently + B2 English (state on CV).
  • •Experience as an SME supporting a sales program is highly desirable.
  • •Able to work onsite in Alexandria.
  • •Open availability.
Experience:1+ yearsBPOSales programs
Skills:CommunicationAttention to detailProblem-solvingTime managementReporting
Languages:FrenchGermanEnglish
Tech Stack:SharePoint

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor