Customer Program Manager

Cisco
Riyadh
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5-10 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Project management","Relationship building"]

Lead complex customer programs for Splunk Professional Services, guiding customers and partners from discovery through implementation and successful delivery. Own project planning and P&L, manage detailed reporting (burn rate, risks, dependencies, assumptions), and run the RFP/SOW process with Sales. Coordinate with Sales Engineering and SMEs to define outcomes, forecast bookings and revenue, and advocate for timely remediation of customer issues.

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FursaFursa
Cisco
Cisco
3 days ago

Customer Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead complex customer programs for Splunk Professional Services, guiding customers and partners from discovery through implementation and successful delivery. Own project planning and P&L, manage detailed reporting (burn rate, risks, dependencies, assumptions), and run the RFP/SOW process with Sales. Coordinate with Sales Engineering and SMEs to define outcomes, forecast bookings and revenue, and advocate for timely remediation of customer issues.
Location: Riyadh
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Provide professional leadership, management, and reporting for complex customer projects from kickoff through closeout.
  • •Build and maintain project plans and project P&L aligned to statements of work (SOWs), including resource allocation.
  • •Produce detailed project reporting covering burn rate, progress, risks, dependencies, and assumptions for customer stakeholders.
  • •Assess customer requirements (including security and onboarding) and promote Splunk products and services to meet additional needs.
  • •Execute the RFP/SOW process with Sales and maintain accurate documentation and forecasting of bookings and revenue.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityFlex SpendingSchooling Allowance

Key Requirements

  • •Bachelor’s degree in technology, marketing, management or equivalent field.
  • •5–10 years of experience in service and/or software sales or program management.
  • •Strong understanding of lifecycle service, professional services, and enterprise software agreements.
  • •Ability to manage multiple customer personas and tailor communications verbally and in writing.
  • •Experience leading delivery of sophisticated customer projects using waterfall and agile methodologies.
Experience:5-10 yearsProfessional servicesEnterprise softwareService salesProgram management
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementProject managementRelationship building
Tech Stack:Professional Services AutomationCRMFinancialForceSalesforceJiraProject Management tools

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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