Customer Success Manager - Africa (Portuguese Speaker)

Odoo
Africa
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Relationship building","Negotiation","Proactivity","Result-oriented mindset"]

Own a portfolio of existing African customers as their long-term commercial contact, ensuring customer satisfaction and business growth. Analyze customers’ IT projects and act as an Odoo sales expert, identifying opportunities to increase product usage and present new applications, features, and versions. Negotiate contract renewals from monthly to multi-year subscriptions while building strong relationships with executives such as CEOs, IT directors, and financial directors.

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Odoo
Odoo
6 months ago

Customer Success Manager - Africa (Portuguese Speaker)

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Last checked: 18 hours agoStatus: Live

Job Summary

Own a portfolio of existing African customers as their long-term commercial contact, ensuring customer satisfaction and business growth. Analyze customers’ IT projects and act as an Odoo sales expert, identifying opportunities to increase product usage and present new applications, features, and versions. Negotiate contract renewals from monthly to multi-year subscriptions while building strong relationships with executives such as CEOs, IT directors, and financial directors.
Location: Africa
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of existing clients in Africa.
  • •Analyze and understand clients’ IT projects as an Odoo sales expert.
  • •Identify future sales opportunities by increasing customers’ usage of Odoo via best available packages.
  • •Present new products (applications, features, and versions) to end users.
  • •Negotiate contract renewals, from monthly subscriptions to multi-year subscriptions.

Key Requirements

  • •Bachelor or Master degree in Business.
  • •Strong business knowledge and curiosity.
  • •Genuine interest in software products.
  • •Fluency in Portuguese.
  • •Excellent communication, relationship, and negotiation skills.
Experience:Software productsEntrepreneurship
Education:Bachelor's in Business
Skills:CommunicationRelationship buildingNegotiationProactivityResult-oriented mindset
Languages:Portuguese
Tech Stack:Odoo

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn