Auto Adjuster

USAA
United States
Workplace: HybridFull timeUSD 51,370 - 86,680Function: Insurance & ActuarialEducation: high_schoolSkills: ["Investigation","Negotiation","Communication","Conflict resolution","Prioritization","Analytical thinking","Empathy"]

Adjust moderately complex auto insurance claims end-to-end, including investigating liability, evaluating coverage, negotiating comparative negligence, and settling claims in compliance with state laws. Partner with internal and external parties to gather information and set expectations, and document every decision clearly. Use intermediate Auto Physical Damage knowledge and Guidewire (or similar) tools to drive timely resolutions. Support claim surges and potential CAT response, including on-call periods and possible limited travel.

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FursaFursa
USAA
USAA
3 days ago

Auto Adjuster

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Adjust moderately complex auto insurance claims end-to-end, including investigating liability, evaluating coverage, negotiating comparative negligence, and settling claims in compliance with state laws. Partner with internal and external parties to gather information and set expectations, and document every decision clearly. Use intermediate Auto Physical Damage knowledge and Guidewire (or similar) tools to drive timely resolutions. Support claim surges and potential CAT response, including on-call periods and possible limited travel.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Investigate liability and apply appropriate coverage to evaluate, negotiate, and settle moderately complex auto claims.
  • •Negotiate liability for comparative negligence and shared liability determinations.
  • •Review prior loss history, identify coverage concerns, and create Special Investigation Unit (SIU) referrals when appropriate.
  • •Gather information from multiple parties (e.g., police reports, recorded and witness statements) and resolve claims through proactive problem-solving within authority guidelines.
  • •Document damage evaluation, investigation, negotiation, and settlement decisions; collaborate to set expectations and support resolutions via communication channels and digital tools.
Travel: Low travel

Pay and Benefits

Salary: USD 51,370 - 86,680
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeaveWellness Stipend

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •1 year of customer service experience.
  • •Progressive experience handling low-complexity auto non-injury liability claims.
  • •Ability to acquire and maintain an insurance adjuster license within 90 days and 3 attempts.
  • •Proficiency with Guidewire or similar claims management systems and strong negotiation, investigation, communication, and conflict resolution skills.
Experience:Auto insuranceP&C insuranceCustomer service
Education:High School
Skills:InvestigationNegotiationCommunicationConflict resolutionPrioritizationAnalytical thinkingEmpathy
Licenses:Insurance adjuster license
Certifications:AICCPCU
Tech Stack:Guidewire

Eligibility

Visa:H-1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn