Helpdesk Senior Representative - ITIL

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Troubleshooting","Problem resolution"]

Provide L1 technical guidance for reported problems via telephone and email, guiding identification, prioritization, research, isolation, resolution, and follow-up. Act as a liaison between customers and internal departments to ensure online system issues are resolved accurately and on time. Perform basic troubleshooting for MS-related issues, apply foundational networking knowledge, and support computer-related technical incidents. Work rotational shifts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Helpdesk Senior Representative - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Provide L1 technical guidance for reported problems via telephone and email, guiding identification, prioritization, research, isolation, resolution, and follow-up. Act as a liaison between customers and internal departments to ensure online system issues are resolved accurately and on time. Perform basic troubleshooting for MS-related issues, apply foundational networking knowledge, and support computer-related technical incidents. Work rotational shifts.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L1 technical guidance to identify, prioritize, and resolve reported problems.
  • •Handle problem recognition, research, isolation, resolution, and follow-up steps.
  • •Act as a liaison between customers and internal departments to ensure timely resolution.
  • •Support basic troubleshooting for Microsoft-related issues.
  • •Perform basic technical troubleshooting for computer-related issues, using foundational networking knowledge.

Key Requirements

  • •6 months of experience in a technical support role
  • •Graduate with at least 6 months of technical support experience
  • •Provide L1 technical troubleshooting via telephone and email
  • •Good communication skills
  • •Ability to work rotational shifts
Experience:Technical support
Skills:CommunicationTroubleshootingProblem resolution
Tech Stack:ITILMS troubleshootingNetworkingComputersTelephoneEmail

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn