Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional customer service across the branch network while ensuring accurate, timely completion of tasks. Guide customers with advice and solutions aligned to the Staff Code of Conduct, manage custody of key customer deliverables, and handle service requests within bank standards. Ensure compliance with policies, SOPs, and regulatory requirements, support Business Continuity Plan actions, and drive digital migration by encouraging adoption of digital banking channels.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver excellent customer service to external and internal customers, ensuring tasks are completed accurately and within timelines.
•Provide guidance and solutions to customer queries in line with the Staff Code of Conduct and bank service standards.
•Act as custodian for key deliverables including debit/credit cards, cheque books, account letters, digital access cards, and related documents.
•Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements, including actions during disruptions per the Business Continuity Plan.
•Drive digital migration by encouraging customers to adopt digital banking channels and monitor/coordinate initiatives to support streamlined service delivery.

Key Requirements

•Bachelor’s degree in any related field.
•Minimum 2 years’ experience in a Customer Service role.
•Ability to work with defined policies and procedures.
•Strong commitment to accuracy, compliance, and service excellence.
•Effective communication skills to advise, support, and collaborate with customers and colleagues.

Experience:2+ years

Education:Bachelor's

Skills:Analytical thinkingTeamwork & collaborationCustomer orientationAbility to handle routine interactions professionallyEffective communication

Eligibility

Nationality:UAE National

Company Brief

RAKBANK

Website

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RAKBANK

5 months ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver excellent customer service to external and internal customers, ensuring tasks are completed accurately and within timelines.
•Provide guidance and solutions to customer queries in line with the Staff Code of Conduct and bank service standards.
•Act as custodian for key deliverables including debit/credit cards, cheque books, account letters, digital access cards, and related documents.
•Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements, including actions during disruptions per the Business Continuity Plan.
•Drive digital migration by encouraging customers to adopt digital banking channels and monitor/coordinate initiatives to support streamlined service delivery.

Key Requirements

•Bachelor’s degree in any related field.
•Minimum 2 years’ experience in a Customer Service role.
•Ability to work with defined policies and procedures.
•Strong commitment to accuracy, compliance, and service excellence.
•Effective communication skills to advise, support, and collaborate with customers and colleagues.

Experience:2+ years

Education:Bachelor's

Skills:Analytical thinkingTeamwork & collaborationCustomer orientationAbility to handle routine interactions professionallyEffective communication

Eligibility

Nationality:UAE National

Company Brief

RAKBANK

Website