Applied Materials

1 day ago

Technical Product Support (TPS) Engineer III – (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide advanced technical support for a specific customer, handling escalations, fleet performance, system installations, improvement programs, and upgrades. Act as the field escalation focal point between the customer and the Division by supplying technical documentation and support to field engineers and technicians. Support Alpha and Beta sites for new hardware/process/software introductions, review ECOs, and generate performance reporting using metrics like MTBF, MTBI, and Availability.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
•Serve as the intermediary/field escalation focal point between the customer and Division by delivering technical support and documentation to field engineers and technicians.
•Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware, process, or software designs for engineering tools.
•Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on customer tools.
•Initiate and review ECOs, generate system performance data (e.g., MTBF, MTBI, Availability), and support documentation using GPS (e.g., CENs and BKMs) to ensure field implementation.

Travel: Medium travel

Key Requirements

•Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
•Has knowledge of best practices and how own area integrates with others, including awareness of the competition and differentiators in the market.
•Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
•Solves complex problems, takes a new perspective on existing solutions, and exercises judgment based on multiple sources of information.
•Explains difficult or sensitive information and works to build consensus.

Skills:Problem-solvingJudgmentConsensus buildingLeadership

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 day ago

Technical Product Support (TPS) Engineer III – (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
•Serve as the intermediary/field escalation focal point between the customer and Division by delivering technical support and documentation to field engineers and technicians.
•Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware, process, or software designs for engineering tools.
•Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on customer tools.
•Initiate and review ECOs, generate system performance data (e.g., MTBF, MTBI, Availability), and support documentation using GPS (e.g., CENs and BKMs) to ensure field implementation.

Travel: Medium travel

Key Requirements

•Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
•Has knowledge of best practices and how own area integrates with others, including awareness of the competition and differentiators in the market.
•Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
•Solves complex problems, takes a new perspective on existing solutions, and exercises judgment based on multiple sources of information.
•Explains difficult or sensitive information and works to build consensus.

Skills:Problem-solvingJudgmentConsensus buildingLeadership

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor