Senior Manager, Regional Success Architecture Data 360

Salesforce
Seattle, Bellevue
Workplace: OnsiteFull timeUSD 150,100 - 227,000 annuallyFunction: Architecture & Urban PlanningExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Mentorship","Analytical skills","Communication"]

Lead a regional Success Architect team to drive customer satisfaction and measurable value realization for Data 360 across enterprise customer segments. Own operational rigor and key metrics (CSAT, productivity, time to resolve, adoption, retention, and expansion), manage high-severity escalations, and coach the team through Data 360 customer journey milestones. Partner cross-functionally with Support, Sales, Product, Engineering, Services, Renewals, and Business Operations to improve outcomes and represent the voice of the customer.

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FursaFursa
Salesforce
Salesforce
1 day ago

Senior Manager, Regional Success Architecture Data 360

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead a regional Success Architect team to drive customer satisfaction and measurable value realization for Data 360 across enterprise customer segments. Own operational rigor and key metrics (CSAT, productivity, time to resolve, adoption, retention, and expansion), manage high-severity escalations, and coach the team through Data 360 customer journey milestones. Partner cross-functionally with Support, Sales, Product, Engineering, Services, Renewals, and Business Operations to improve outcomes and represent the voice of the customer.
Location: Seattle, Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Architecture & Urban Planning
Seniority: Manager level

Key Responsibilities

  • •Build, lead, and develop a regional team of Success Architects.
  • •Drive customer success through proactive guidance, outcome-focused goals, and operational rigor.
  • •Manage key customer success metrics (CSAT, productivity, time to resolve, adoption, retention, and expansion).
  • •Serve as the escalation point for high-severity customer issues and ensure timely resolution.
  • •Partner cross-functionally to improve customer experience and represent the voice of the customer across the organization.

Pay and Benefits

Salary: USD 150,100 - 227,000 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •6+ years in consulting/professional services, customer success, or related customer-facing roles for enterprise customers handling complex issues.
  • •3+ years at management level with proven ability to lead and develop high-performing teams.
  • •Experience managing teams of 12+ individual contributors in enterprise-scale organizations.
  • •Cloud/SaaS software environment experience, preferably supporting global or regional enterprise customers.
  • •BA/BS degree in a technical, business, or related field (or equivalent relevant experience).
Experience:6+ yearsConsultingProfessional servicesCustomer successEnterprise customersCloudSaaS
Education:Bachelor's
Skills:LeadershipCoachingMentorshipAnalytical skillsCommunication
Tech Stack:Data 360CRMCloudSaaS

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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