Rental Coordinator

EquipmentShare
Detroit
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Customer focus","Relationship building","Problem-solving","Interpersonal skills","Adaptability","Continuous improvement"]

Coordinate the rental experience by responding to inbound leads, guiding customers through equipment rental, and maintaining strong relationships to ensure satisfaction. Expand and nurture the customer base by educating contractors and principals on how EquipmentShare saves and improves operations. Promptly resolve inquiries and drive improvements to the customer experience using rental insights and proprietary T3 technology.

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EquipmentShare
EquipmentShare
2 days ago

Rental Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Coordinate the rental experience by responding to inbound leads, guiding customers through equipment rental, and maintaining strong relationships to ensure satisfaction. Expand and nurture the customer base by educating contractors and principals on how EquipmentShare saves and improves operations. Promptly resolve inquiries and drive improvements to the customer experience using rental insights and proprietary T3 technology.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Build and educate contractors and construction company principals to expand the customer base.
  • •Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep customers up to date on improvements.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
  • •Develop new sales strategies and techniques to increase market share and improve the customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401kGym MembershipWellness Stipend

Key Requirements

  • •High School diploma or equivalent.
  • •Strong listening skills and a drive to solve customers’ problems.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Strong interpersonal and problem-solving skills.
  • •Capacity to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
Skills:Customer focusRelationship buildingProblem-solvingInterpersonal skillsAdaptabilityContinuous improvement
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn