Order Taker (Mauritius, MU)

Kerzer International
Mauritius
Full timeFunction: Hospitality & Food ServiceEducation: certificationSkills: ["Customer service","Attention to detail","Communication","Problem-solving","Confidentiality"]

Provide exceptional guest service by receiving and processing food & beverage orders via phone or electronic systems. Accurately record orders in the POS, share menu and promotion details, upsell items to maximize revenue, and communicate dietary requirements and special requests to kitchen and service teams. Monitor order status, handle guest inquiries and complaints, maintain clean and organized order-taking areas, and uphold health, safety, hygiene, and food safety standards.

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Kerzer International
Kerzer International
4 days ago

Order Taker (Mauritius, MU)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide exceptional guest service by receiving and processing food & beverage orders via phone or electronic systems. Accurately record orders in the POS, share menu and promotion details, upsell items to maximize revenue, and communicate dietary requirements and special requests to kitchen and service teams. Monitor order status, handle guest inquiries and complaints, maintain clean and organized order-taking areas, and uphold health, safety, hygiene, and food safety standards.
Location: Mauritius
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls promptly, professionally, and courteously.
  • •Take food and beverage orders accurately from guests.
  • •Enter orders accurately into the Point of Sale (POS) system.
  • •Coordinate with kitchen, bar, and service staff to ensure timely preparation and delivery.
  • •Handle guest inquiries, concerns, and complaints professionally and efficiently, and follow up after service to ensure satisfaction.

Key Requirements

  • •Provide exceptional guest service by receiving and processing food and beverage orders via phone or electronic systems.
  • •Take F&B orders accurately and enter them correctly into the Point of Sale (POS) system.
  • •Provide detailed menu, ingredient, promotion, and special-offer information, including upselling items to maximize revenue.
  • •Communicate special guest requests and dietary requirements to kitchen and service teams to ensure timely preparation and delivery.
  • •Comply with health, safety, hygiene, and food safety standards and maintain confidentiality of guest information.
Experience:HospitalityFood and beverage
Education:Certification / Diploma
Skills:Customer serviceAttention to detailCommunicationProblem-solvingConfidentiality
Tech Stack:POS system

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn