Customer Engineer

OpenRouter
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Presentation","Communication","Problem-solving","Customer-focus","Cross-functional collaboration"]

Customer Engineer acts as the technical quarterback in OpenRouter’s enterprise sales cycles, pairing with account executives to run discovery, deliver tailored demos, architect solutions, and address technical objections. The role blends sales, engineering, and product, requiring comfortable client interactions, demo environment builds, and product feedback to engineering. You’ll lead technical discovery, design demonstrations, and guide customers through AI/ML use cases.

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FursaFursa
OpenRouter
OpenRouter
7 months ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Customer Engineer acts as the technical quarterback in OpenRouter’s enterprise sales cycles, pairing with account executives to run discovery, deliver tailored demos, architect solutions, and address technical objections. The role blends sales, engineering, and product, requiring comfortable client interactions, demo environment builds, and product feedback to engineering. You’ll lead technical discovery, design demonstrations, and guide customers through AI/ML use cases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements.
  • •Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems.
  • •Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements.
  • •Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases.
  • •Create demos to showcase OpenRouter and manage proof-of-concept environments.

Key Requirements

  • •5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
  • •Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
  • •Excellent presentation skills with the ability to explain complex technical concepts to varied audiences. Strong problem-solving skills and ability to architect solutions under pressure.
  • •Customer-first mindset with genuine desire to help customers succeed.
  • •Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.
Experience:5+ yearsB2B SaaSAPIsAI/MLCloud infrastructure
Skills:PresentationCommunicationProblem-solvingCustomer-focusCross-functional collaboration
Languages:English
Tech Stack:APIsCloudAI/MLLLMsSaaSInfrastructure

Company Brief

OpenRouter
Provides a unified, standards-compatible API and marketplace to route requests to 400+ large language models and cloud hosts, optimizing for cost, performance, and reliability for developers and enterprises.
Industry: API Platforms
Company Size: Micro (1 to 10 employees)
Revenue: USD 1M to 5M
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series A
Headquarters: New York, United States
Founded: 2023
WebsiteLinkedIn