Assistant Manager - Community Management (National Talent)

Dubai Holding
United Arab Emirates
Full timeFunction: Administration & Executive AssistanceExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Time management"]

Manage Dubai Holding Community Management operations across assigned residential communities and districts. Represent owners and tenants in meetings, investigate complaints, and ensure compliance with community rules and RERA-related requirements. Oversee service charge collection, participate in budgeting, coordinate with stakeholders and local authorities, conduct site inspections, and monitor third-party providers against SLAs. Maintain owner databases, documentation, incident/progress reporting, and support continuous improvement while adhering to HSE policies.

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FursaFursa
Dubai Holding
Dubai Holding
5 days ago

Assistant Manager - Community Management (National Talent)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage Dubai Holding Community Management operations across assigned residential communities and districts. Represent owners and tenants in meetings, investigate complaints, and ensure compliance with community rules and RERA-related requirements. Oversee service charge collection, participate in budgeting, coordinate with stakeholders and local authorities, conduct site inspections, and monitor third-party providers against SLAs. Maintain owner databases, documentation, incident/progress reporting, and support continuous improvement while adhering to HSE policies.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Attend meetings to represent owners and tenants’ concerns, ensuring inquiries and complaints are addressed promptly.
  • •Investigate and resolve customer complaints, escalating complex issues to ensure customer satisfaction.
  • •Execute timely collection of service charges and communicate service charge changes to prevent disruptions.
  • •Conduct regular site inspections to assess community asset and soft services quality, and monitor third-party providers against SLAs.
  • •Issue No Objection Letters (NOLs), maintain owner databases and complaint logs, and prepare facility/community statements and incident/progress reports while following HSE procedures.

Key Requirements

  • •Bachelor’s degree in business administration or a similar field.
  • •Master's degree preferred.
  • •5-7 years of experience in community management, property management, customer service, or a related field.
  • •Proficiency in MS Office plus strong project management, data management, and reporting skills.
  • •Strong communication, interpersonal, problem-solving, decision-making, and time management skills.
Experience:5-7 yearsCommunity managementProperty managementCustomer service
Education:Bachelor's in business administration
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingTime management
Tech Stack:MS Office

Eligibility

Nationality:UAE National

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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