Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Strategic thinking"]

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, and customer/employee experience. You’ll interview, select, onboard, and develop a team of Customer Advocates through coaching, feedback, performance check-ins, and goal setting. Serve as the go-to expert, jump in when needed, monitor reports for upper management, and resolve complex customer-facing issues while continuously improving the overall team and customer experience.

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FursaFursa
Carvana
Carvana
1 month ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, and customer/employee experience. You’ll interview, select, onboard, and develop a team of Customer Advocates through coaching, feedback, performance check-ins, and goal setting. Serve as the go-to expert, jump in when needed, monitor reports for upper management, and resolve complex customer-facing issues while continuously improving the overall team and customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
  • •Create strong morale by being a continuous positive force within the market.
  • •Hire and develop Customer Advocates via interviewing, onboarding, training, feedback, performance check-ins, and goal setting.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as the go-to expert and manage complex, sensitive customer-facing issues; jump in as needed to support operations and deliveries.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven ability to develop and coach employees.
  • •Experience with strategic planning and process improvement to help teams exceed goals.
  • •Excellent interpersonal and leadership skills with the ability to solve problems while maintaining focus on the customer experience.
Experience:3+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic thinking
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn