Senior User Research Manager

Monzo Bank
Cardiff, London, United Kingdom
Workplace: RemoteFull timeGBP 110,000 - 150,000 annuallyFunction: Research & Scientific (R&D)Skills: ["Leadership","Stakeholder management","Strategic thinking","Coaching","Cross-functional collaboration"]

Lead user research across Core Banking to shape the Personal Banking research strategy and influence company-wide decisions. Partner with Core Banking leadership, product directors, design leaders, and senior stakeholders across areas like Wealth, Payments, Borrowing, and Europe. Define parts of Monzo’s global research operating model, connect insights across teams, and manage managers (6–8 direct/indirect reports) while raising the research quality bar.

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Monzo Bank
Monzo Bank
1 month ago

Senior User Research Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead user research across Core Banking to shape the Personal Banking research strategy and influence company-wide decisions. Partner with Core Banking leadership, product directors, design leaders, and senior stakeholders across areas like Wealth, Payments, Borrowing, and Europe. Define parts of Monzo’s global research operating model, connect insights across teams, and manage managers (6–8 direct/indirect reports) while raising the research quality bar.
Location: Cardiff, London, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead research across Core Banking and help shape a coherent Personal Banking research strategy across multiple product areas.
  • •Partner with Core Banking leadership, product directors, design leaders, and senior stakeholders across Wealth, Payments, Borrowing, and Europe.
  • •Define and land parts of Monzo’s global research operating model as the business expands internationally.
  • •Connect customer insights across collectives to identify themes, opportunities, and gaps beyond a single-team lens.
  • •Manage managers and support approximately 6–8 direct and indirect reports while maintaining high research quality.

Pay and Benefits

Salary: GBP 110,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetEquityIncentive Awards

Key Requirements

  • •Lead senior researchers and/or research managers within a complex product organisation.
  • •Shape and influence product strategy through research at organisational and executive levels.
  • •Work across multiple product areas, synthesising disparate customer insights into a coherent strategic narrative.
  • •Partner with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy.
  • •Combine qualitative research with quantitative signals, product data, and market insights to develop strategic recommendations.
Skills:LeadershipStakeholder managementStrategic thinkingCoachingCross-functional collaboration
Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn