Principal Consultant – Insurance Transformation

Capco
Hong Kong
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 9-12 yearsSkills: ["Stakeholder management","Leadership","Communication","Influencing","Team leadership"]

Lead end-to-end insurance operations, underwriting, and claims transformation engagements across Hong Kong and APAC. Design and implement target operating models and AI-enabled improvements across Life, Health, and General Insurance. Advise senior stakeholders on transformation strategy, lead cross-functional teams, and contribute to business development and thought leadership within Capco’s Insurance practice.

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Capco
Capco
3 months ago

Principal Consultant – Insurance Transformation

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Job Summary

Lead end-to-end insurance operations, underwriting, and claims transformation engagements across Hong Kong and APAC. Design and implement target operating models and AI-enabled improvements across Life, Health, and General Insurance. Advise senior stakeholders on transformation strategy, lead cross-functional teams, and contribute to business development and thought leadership within Capco’s Insurance practice.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Lead end-to-end insurance operations, underwriting, and claims transformation engagements across Hong Kong and APAC markets
  • •Design and implement target operating models, process optimisation initiatives, and AI-enabled operational improvements across Life, Health, and General Insurance
  • •Advise senior client stakeholders including COO, CUO, Head of Claims, and Operations leaders on transformation strategy and execution
  • •Lead cross-functional programme delivery teams spanning consulting, technology, operations, data, and vendor partners
  • •Contribute to business development, proposition development, thought leadership, and mentoring across the Insurance practice

Key Requirements

  • •9–12 years of experience across consulting and insurance operations, underwriting, or claims transformation within Life, Health, or General Insurance
  • •Strong expertise in underwriting frameworks, claims operations, process optimisation, and insurance operating model transformation
  • •Experience delivering large-scale transformation programmes involving core insurance platforms such as Guidewire, Duck Creek, LifeAsia, or PolicyAsia
  • •Strong stakeholder management, programme leadership, and communication skills with the ability to influence senior executives in regulated environments
  • •Professional fluency in English, Cantonese, and Mandarin
Experience:9-12 yearsInsuranceConsultingAPACHong Kong
Skills:Stakeholder managementLeadershipCommunicationInfluencingTeam leadership
Languages:EnglishCantoneseMandarin
Tech Stack:GuidewireDuck CreekLifeAsiaPolicyAsiaAI

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
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