Sephora

5 months ago

CRM and Loyalty Director (DUBAI, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the development and execution of Sephora Middle East’s CRM and customer loyalty strategy across channels. Drive data-driven decision making, loyalty program evolution, and cross-functional collaboration with Product, Data Science, Design, Marketing, and Retail to optimize lifecycle campaigns and customer engagement, delivering measurable KPIs and brand-aligned impact.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Director level

Key Responsibilities

•Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.
•Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels.
•Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies.
•Lead, manage and optimize all customer service processes and call center directives to ensure best-in-class customer service.
•Define KPIs targets, assess impact of CRM projects, conduct market research, and build analytics/reporting structures to educate leaders about customers and CRM tactics.

Key Requirements

•6-8 years of experience in Retail/Consumer Goods/FMCG or Fashion Industry with a track record in CRM/Loyalty Programs
•Experience leading CRM strategy and loyalty program initiatives across multiple channels
•Ability to define data/technology requirements and build data-driven business cases for strategic CRM solutions
•Strong communication skills with senior management and cross-functional stakeholders
•Proven ability to lead cross-functional initiatives (Product, Data Science, Engineering, Marketing, Retail) and travel as needed

Experience:6-8 yearsRetailConsumer goodsFashionFmcgCrmLoyalty

Skills:LeadershipCommunicationCollaborationStrategic thinkingInfluence

Languages:Arabic

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sephora

5 months ago

CRM and Loyalty Director (DUBAI, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Director level

Key Responsibilities

•Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.
•Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels.
•Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies.
•Lead, manage and optimize all customer service processes and call center directives to ensure best-in-class customer service.
•Define KPIs targets, assess impact of CRM projects, conduct market research, and build analytics/reporting structures to educate leaders about customers and CRM tactics.

Key Requirements

•6-8 years of experience in Retail/Consumer Goods/FMCG or Fashion Industry with a track record in CRM/Loyalty Programs
•Experience leading CRM strategy and loyalty program initiatives across multiple channels
•Ability to define data/technology requirements and build data-driven business cases for strategic CRM solutions
•Strong communication skills with senior management and cross-functional stakeholders
•Proven ability to lead cross-functional initiatives (Product, Data Science, Engineering, Marketing, Retail) and travel as needed

Experience:6-8 yearsRetailConsumer goodsFashionFmcgCrmLoyalty

Skills:LeadershipCommunicationCollaborationStrategic thinkingInfluence

Languages:Arabic

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn