Business Process Owner Senior - IP Experience

USAA
San Antonio, Plano, Phoenix
Workplace: HybridFull timeUSD 93,770 - 179,240 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Mentorship","Problem-solving","Stakeholder management","Continuous improvement","Risk management"]

Own and optimize complex business processes for USAA’s Property & Casualty (P&C) Distribution & Services, supporting Insurance Professional (IP) experiences for Renters and VPP/P3 products. Develops strategic process plans, aligns business capabilities to improve performance, and manages controls, KPIs/KRIs, and operational/compliance risks. Uses data and analytics for continuous improvement, drives solution and business-case development, and provides mentorship to support process execution and stakeholder alignment.

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FursaFursa
USAA
USAA
3 days ago

Business Process Owner Senior - IP Experience

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Last checked: 10 hours agoStatus: Live

Job Summary

Own and optimize complex business processes for USAA’s Property & Casualty (P&C) Distribution & Services, supporting Insurance Professional (IP) experiences for Renters and VPP/P3 products. Develops strategic process plans, aligns business capabilities to improve performance, and manages controls, KPIs/KRIs, and operational/compliance risks. Uses data and analytics for continuous improvement, drives solution and business-case development, and provides mentorship to support process execution and stakeholder alignment.
Location: San Antonio, Plano, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and implement strategic customer business process program plans aligned with enterprise strategy and roadmaps.
  • •Lead alignment and development of end-user focused process deliverables to materially improve business performance.
  • •Manage process performance using control limits, KPIs/KRIs, and operational/compliance risk monitoring to drive corrective action.
  • •Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks for owned processes.
  • •Drive continuous improvement using reporting, data/analytics, and solution development (business case/benefits substantiation) for process initiatives.

Pay and Benefits

Salary: USD 93,770 - 179,240 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeaveLearning Budget

Key Requirements

  • •Bachelor's degree; OR 4 years of relevant education and/or experience.
  • •6 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
  • •Experience applying quality management, process improvement, and problem-solving tools and methodologies.
  • •Experience implementing and sustaining change/improvements (change champion).
  • •Knowledge of process management standards, regulations, risk management practices, and systems to collect/analyze data.
Skills:MentorshipProblem-solvingStakeholder managementContinuous improvementRisk management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn