Duty Manager (Whitchurch, Shropshire, GB, SY13 1BA)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 27,839.67+Function: People, HR & TalentSkills: ["Leadership","Organizational skills","Problem-solving","Decision-making","Communication"]

Lead the day-to-day operations of a swimming and fitness centre, ensuring safe, high-quality service and a welcoming experience for visitors. Support and coordinate colleagues during shifts, maintain a strong health and safety culture, and respond confidently to incidents and emergencies. Use facility performance data and KPIs to drive continuous improvement while building positive relationships with customers and stakeholders. Manage operations across earlies, lates, and weekends.

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FursaFursa
Serco
Serco
20 hours ago

Duty Manager (Whitchurch, Shropshire, GB, SY13 1BA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a swimming and fitness centre, ensuring safe, high-quality service and a welcoming experience for visitors. Support and coordinate colleagues during shifts, maintain a strong health and safety culture, and respond confidently to incidents and emergencies. Use facility performance data and KPIs to drive continuous improvement while building positive relationships with customers and stakeholders. Manage operations across earlies, lates, and weekends.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage the day-to-day operation of the facility to ensure activities are delivered safely and to a high standard.
  • •Lead and support colleagues during shifts by allocating tasks and ensuring excellent service delivery.
  • •Promote and maintain a strong health and safety culture and ensure compliance with policies, procedures, and relevant legislation.
  • •Respond confidently to incidents and emergencies, taking control when required.
  • •Monitor facility performance and contribute to continuous improvement using KPIs and operational data.

Pay and Benefits

Salary: GBP 27,839.67
Perks:Gym MembershipPaid LeavePensionDbs ChecksEmployee Assistance

Key Requirements

  • •Experience working in a leisure, sports or customer-focused operational environment.
  • •Strong leadership and organisational skills to coordinate colleagues and prioritise workloads.
  • •A proactive approach to problem-solving and the confidence to make decisions in a fast-paced environment.
  • •Excellent communication skills and a commitment to outstanding customer service.
  • •Willingness to complete or hold relevant industry qualifications, including National Pool Lifeguard Qualification, National Pool Plant Operators Certificate and First Aid at Work.
Experience:LeisureSportsCustomer-focused operations
Skills:LeadershipOrganizational skillsProblem-solvingDecision-makingCommunication
Certifications:National Pool Lifeguard QualificationNational Pool Plant Operators CertificateFirst Aid at Work

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn