Float CSR/Teller - Miller Rd/Flint MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Risk awareness","Sound judgment","Collaboration"]

Provide excellent customer service while handling cash operations and everyday office responsibilities in a retail banking environment. Listen to customers’ needs, answer questions, follow up with timely communication, and keep customer information confidential. Apply bank policies to manage risk, resolve consumer and business issues professionally, and direct more complex matters to leadership as needed. Support referrals to bankers and retail products for consultative conversations, maintaining knowledge across financial centers.

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Fifth Third Bancorp
Fifth Third Bancorp
12 hours ago

Float CSR/Teller - Miller Rd/Flint MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide excellent customer service while handling cash operations and everyday office responsibilities in a retail banking environment. Listen to customers’ needs, answer questions, follow up with timely communication, and keep customer information confidential. Apply bank policies to manage risk, resolve consumer and business issues professionally, and direct more complex matters to leadership as needed. Support referrals to bankers and retail products for consultative conversations, maintaining knowledge across financial centers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service in all interactions, listening to needs, asking questions, and guiding customers to meet financial needs.
  • •Follow up on customer questions and resolve issues; respond promptly and clearly to correspondence.
  • •Maintain trust and confidentiality for all customer business and uphold the Bancorp Code of Conduct and Ethics.
  • •Perform daily office responsibilities and support efficient office operations with the platform team, including balancing and correcting outages.
  • •During customer interactions and outreach, identify needs and refer customers to bank partners and personal bankers using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience is required for the role.
  • •Comfortably interact with the public and adhere to dress code guidelines.
  • •In-depth knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Education:High School
Skills:Customer serviceConfidentialityRisk awarenessSound judgmentCollaboration

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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