Jobber

3 weeks ago

Product Support Specialist - Future Opportunities

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support customers across the Jobber platform through live chat, phone, and email in a fast-paced contact center. Troubleshoot questions about features, bugs, and workflows, maintain high channel productivity, and act as a liaison between customers and product/technical teams. Help shape future decisions by building and maintaining a knowledge base of FAQs and documenting customer feedback and recommendations while delivering award-winning customer service.

Location: Edmonton, Toronto, Vancouver, Waterloo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries across live chat, phone, and email for new and existing customers.
•Troubleshoot issues and help solve questions related to features, bugs, or workflows.
•Maintain high productivity across multiple support channels.
•Serve as a liaison for customer feedback to product and technical teams.
•Build and maintain an FAQ knowledge base while documenting feedback and recommendations to inform future decisions.

Pay and Benefits

Salary: CAD 50,000 - 67,600 annually

Perks:Health InsuranceRetirement SavingsEquityLearning Budget

Key Requirements

•1 year of contact centre experience (preferred).
•Ability to troubleshoot and solve problems quickly in a fast-changing environment.
•Empathetic support of customers’ journeys, with confidence diving into issues and identifying knowledge gaps.
•Clear, effective phone communication to articulate information concisely and professionally.
•Ability to craft professional, empathetic email and chat responses with attention to detail and clarity.

Experience:1+ years

Skills:Problem-solvingCommunicationEmpathyReliabilityResilience

Tech Stack:Cloud-based software

Company Brief

Jobber

Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Jobber

3 weeks ago

Product Support Specialist - Future Opportunities

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Edmonton, Toronto, Vancouver, Waterloo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries across live chat, phone, and email for new and existing customers.
•Troubleshoot issues and help solve questions related to features, bugs, or workflows.
•Maintain high productivity across multiple support channels.
•Serve as a liaison for customer feedback to product and technical teams.
•Build and maintain an FAQ knowledge base while documenting feedback and recommendations to inform future decisions.

Pay and Benefits

Salary: CAD 50,000 - 67,600 annually

Perks:Health InsuranceRetirement SavingsEquityLearning Budget

Key Requirements

•1 year of contact centre experience (preferred).
•Ability to troubleshoot and solve problems quickly in a fast-changing environment.
•Empathetic support of customers’ journeys, with confidence diving into issues and identifying knowledge gaps.
•Clear, effective phone communication to articulate information concisely and professionally.
•Ability to craft professional, empathetic email and chat responses with attention to detail and clarity.

Experience:1+ years

Skills:Problem-solvingCommunicationEmpathyReliabilityResilience

Tech Stack:Cloud-based software

Company Brief

Jobber

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor