Alternance - Coordinatrice Service client H/F (12 mois)

Philips
France
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Communication","Organization","Teamwork","Problem-solving","Stakeholder management"]

Customer care coordinator at Philips Healthcare, supporting the professional service clients by managing administrative tasks, coordinating client interactions, and driving operational performance within the Customer Care Center. You’ll collaborate with RT, SDM, OM and client coordinators, ensure SOX/PCC compliance, and contribute to KPI monitoring, client satisfaction, and resource planning in a healthcare technology environment.

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Philips
Philips
4 months ago

Alternance - Coordinatrice Service client H/F (12 mois)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Customer care coordinator at Philips Healthcare, supporting the professional service clients by managing administrative tasks, coordinating client interactions, and driving operational performance within the Customer Care Center. You’ll collaborate with RT, SDM, OM and client coordinators, ensure SOX/PCC compliance, and contribute to KPI monitoring, client satisfaction, and resource planning in a healthcare technology environment.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management

Key Responsibilities

  • •Administrative & compliance management including SOX – PCC approvals, generator sheet creation, third-party PO creation (CM and Support Services)
  • •Client follow-up and coordination including client quote follow-ups, recording client verbatims (Net Promoter Score), and managing client/technician on-call duties
  • •Operational leadership and performance including preparation and presentation of DMB T&M, KPI analysis and root-cause analysis, and back-up for resource search and technician lead scheduling for onsite fixes

Key Requirements

  • •Strong proficiency in Word, Excel, PowerPoint, SAP, Salesforce and English
  • •Excellent interpersonal skills with strong organizational and communication abilities
  • •Autonomous, versatile, team player with a collaborative mindset
  • •Knowledge of procedures and good understanding of compliance processes
  • •Experience with administrative and coordination tasks (SOX/PCC approvals, creation of generator sheet, third-party PO)
Skills:CommunicationOrganizationTeamworkProblem-solvingStakeholder management
Languages:English
Tech Stack:SAPSalesforceWordExcelPowerPoint

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn