Specialist, Global Technical Support

Ciena
Baltimore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Provide global technical support for internal users and/or customers, diagnosing issues and helping resolve problems through effective troubleshooting and communication. Collaborate with relevant teams to escalate and track technical incidents to closure while maintaining service quality. Contribute to support documentation and knowledge sharing to improve repeatable resolution and support efficiency across locations.

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FursaFursa
Ciena
Ciena
1 month ago

Specialist, Global Technical Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live

Job Summary

Provide global technical support for internal users and/or customers, diagnosing issues and helping resolve problems through effective troubleshooting and communication. Collaborate with relevant teams to escalate and track technical incidents to closure while maintaining service quality. Contribute to support documentation and knowledge sharing to improve repeatable resolution and support efficiency across locations.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Company Brief

Ciena
Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hanover, United States
Founded: 1992
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn