Desktop Support Associate-Helpdesk

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: high_schoolSkills: ["Technical troubleshooting","Communication","Interpersonal skills","Active listening","Ability to work in a fast-paced environment"]

Provide L1 helpdesk and desktop support for hardware and Microsoft Office issues. Answer technical support calls and resolve or escalate requests received via phone, email, and self-service channels. Diagnose problems, document troubleshooting steps, and clearly describe customer incidents. Work daytime support including weekends and holidays, with possible schedule changes and overtime based on client and training needs.

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FursaFursa
NTT
NTT
1 month ago

Desktop Support Associate-Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Provide L1 helpdesk and desktop support for hardware and Microsoft Office issues. Answer technical support calls and resolve or escalate requests received via phone, email, and self-service channels. Diagnose problems, document troubleshooting steps, and clearly describe customer incidents. Work daytime support including weekends and holidays, with possible schedule changes and overtime based on client and training needs.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide general L1 technical support for hardware and Microsoft Office packages.
  • •Answer technical support calls and resolve or escalate to other support groups.
  • •Provide support based on email and self-service requests.
  • •Document troubleshooting steps and detailed descriptions of customer incidents and requests.
  • •Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures.

Key Requirements

  • •Minimum 1 year of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
  • •Minimum 1 year of technical troubleshooting experience.
  • •High school diploma or equivalent required.
  • •Experience in a call center environment (nice to have).
  • •Proficient typing and English language skills (verbal and written) (nice to have).
Experience:1+ years
Education:High School
Skills:Technical troubleshootingCommunicationInterpersonal skillsActive listeningAbility to work in a fast-paced environment
Languages:English
Tech Stack:Microsoft OfficeMS OfficeHardware

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn